@Lisa-jane- go back to thecsitecthat made that offer as it should show how you claim the reward but most havecacrequirement for you to have had the service for at least 45 days or longer to avoid issues with people claiming the reward then cancelling during the month cooling off period.
This page explains one of the schemes https://rewards.giftcloud.com/uk/capture/sky/43821?anprgid=BBG21353370&clickref=BBG21353370
which has a 120 day period.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
