sky q box stuck in a loop

[harricrowe]

Box has been stuck in a updating software loop for two days now it gets to step 2 of 2 then goes back to a blue pulsing Q and red light and then starts over again have tried all the suggested ways to fix it and its just not happening 

[GD1]

@harricrowe  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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[Lisa-P1987 · Accepted solution]

Thank you for escalating this. We have now sent an invite to chat 🙂 

[Greenfingers001]

Update:

Spoke with @harricrowe went through troubleshooting, replacement box ordered, thanks again for the escalation have a great new year 😁

[Rogue68]

What troubleshooting can be done? I have a mini box looping like this as well. 

[Laing1]

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@Rogue68 wrote:

What troubleshooting can be done? I have a mini box looping like this as well. 

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@Rogue68 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks    
 

[Rogue68]

Please restart the chat as I still have the issue. 

[Rogue68]

Still having issues. 

[JerryTwedds]

I have a similar problem to others in this thread. My box is stuck in a start up loop. I have tried holding the standby button in whilst reconnecting the power. It went through the software up date routine but still won't reboot cleanly.