sky q box failed-won't respond.

[BernieMarf]

Whe th box is switched on- remote control is working, carried out all checks on that-there is either a blank black screen or the home page, which shows the programme guide or current picks.From this point nothing else will happen . I have completed all the checks I can ,with an unresponsive box but nothing helps. My sky dish is in good condition and is in its original position. I cannot find a phone number for Sky

"that relates to you account" No information, from the automated message as to what that number might be.

[Rhonny]

@BernieMarf

How do you know your remote control is working if the box doesn't respond? 

[BernieMarf]

Help pages state if question mark button on remote lights the indicator when pressed temote is ok