return equipment

[returneq]

hi sky want me to return the equipment, but I don't have any I forgot broadband when I moved out I tried to contact the landlord,  but he said that he cannot find it. what I am supposed to do when I don't have the equipment to return?

[Daniel0210]

@returneq 

If you didn't take the router when you moved out and therefore haven't returned it then you'll have to pay a non return fee of £50.

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment 

[returneq]

I don't have problem to pay, but I don't know if I have to pay once or they will ask me to pay every month

[Daniel0210 · Accepted solution]

@returneq 

Did you cancel your BB subscription?
If you are cancelling broadband totally or are moving to Virgin you have to contact Sky and give the required notice of 14 days. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

[returneq]

Yes I have done everything. The problem is that I cannot return the equipment I will pay non return charge. But i don't know if I will pay only once and everything will be done or if they will be always charging me

[Daniel0210]

@returneq 

I would think if you have cancelled correctly and have received the normal confirmation email it'll be a one off non return fee. Hopefully correspondence will be via email because if Sky write to you at your former address that coukd be an issue. I personally would be returning to the former address and seeing if the new tenants have found the router.

[cookiemonsteruk]

@returneq 

What model of hub was it

The old sr102 a chunky upright model

Er115 a slimmer horizontal model

Or the sr203 a slim upright model?

And when was it issued to you?

[Highlinder]

@returneqWhich router was it from the link below.

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/which-sky-hub-do-you-have-no 

[returneq]

Sky broadband hub

[jamesn123]

Hi @returneq 

Providing you have cancelled your contract with Sky they will only ask for a one off charge for a non-return of your Sky hub.

[Lisa-P1987]

The charge is usually applied to your account 60 days after your account is cancelled. If you want to just pay it then you can, all that will happen is a one off payment will be taken and the charge for non return goes onto the bill which is then eaten up by the credit from your payment.