This discussion topic is read only Discussion topic: paid my bill to reinstate my services now it’s asking me to pay again

This message was authored by: coley007 · ‎30 Mar 2022

i've just paid my bill to reinstate my services now it's asking me to set up a direct debit payment but when i go to set it up it's asking me to pay the bill again which i have just paid ,driving me mad

This message was authored by: SKY1992bf · ‎30 Mar 2022

@coley007 How late were you in paying, if more than two weeks late it'll be asking for next month's payment as well

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This message was authored by: coley007 · ‎30 Mar 2022

it's asking for the same amount again so not next months

This message was authored by: SKY1992bf · ‎30 Mar 2022

@coley007 what service are you paying for most monthly subscriptions are the same unless they increase because of the annual price increase or you have made calls outside of your call plan

but you haven't answered my original question how late were you paying the bill

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Daniel0210 · ‎30 Mar 2022

@coley007

What @SKY1992bf is indicating is if you are two or more weeks overdue you will also have to pay the next bill as well. Once your payment has cleared and is in Sky’s account and you've set up a new continuous payment method your services should be reinstated.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
▫️
Sky customer since 2001
with:
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This discussion topic is read only Discussion topic: paid my bill to reinstate my services now it’s asking me to pay again

paid my bill to reinstate my services now it’s asking me to pay again

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Re: paid my bill to reinstate my services now it’s asking me to pay again

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