my mini box has stopped working, have tried all of the usual re-boots etc what do i do?

[Nab05]

My mini box will not re-boot, there seems to be no connection between the box and remote.

[oldfella]

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@Nab05 wrote:

My mini box will not re-boot, there seems to be no connection between the box and remote.

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Hi @Nab05 

Check through the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on-v2#:~:text=Hold%20down%20the%20Reset%20butt... 

[nigea99]

hi @Nab05 

try resetting you SKY Q mini remote 

Press & hold 7  & 9 until th ered led above the SKY logo blinks 4 times

When it has reset it works in Infrared mode until re-paired so make sure it has lne of sight of the box

If you can then control the mini press & hold 1 & 3 together to start the re-pair & follow the instructions