dont know what to do

[Mark+Hinder]

i am registered disabled, and got up this morning, switched my sky glass on, only to  find a load of vertical and horrisontal lines on the screen, the bottom looks like someone has shot the screen. it was working fine lat night, so don't know what has happened to it. there is no picture or sound, contacted sky, but nobody there today, as they are on training

[GD1]

@Mark+Hinder  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.  Please keep checking back as it is not an instant reply.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Anonymous]

How on earth can a Customer Services line be closed for such a service as Sky during main business hours! Unbelievable.

[GD1]

@Anonymous  When would you like Staff Training to take place?    Outside of hours perhaps, making staf stay beyond their scheduled shifts?  Would you stay behind for hours?

[Anonymous]

@GD1 Don't be ridiculous.  Sky has a national service and it is unacceptable for them to take out a whole customer service network to perform training!  You can say whatever you want.....but this is unacceptable, especially during periods of downtime! 

[GD1]

@Anonymous  What would you suggest then?  Maybe Sky could take your advise.

The fact there is an issue with a service can't be forecast in the planning.    It happens.

[Ramanujan1729]

Perhaps it would be better to do staff training in batches, rather than all at once, like they do with their system updates. 😂 

That way at least someone will be working while others are training. Then the newly trained staff can work while the others are training, or is that too sensible?

That's the way most big companies do it. 

[Anonymous]

@GD1 Let's not go back and forth on this.  I value your opinion and the help and support you provide, so let's agree to disagree on this.  🙂 

[Dave+r+robbo]

We have set out training days at my work place while others cover.

they then have their training days while we cover.

I would have thought sky would be able to do the something like that.

to just leave nobody is a bit poor but no surprise with sky really .

[GD1]

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@Ramanujan1729 wrote:

Perhaps it would be better to do staff training in batches, rather than all at once, like they do with their system updates. 😂 

That way at least someone will be working while others are training. Then the newly trained staff can work while the others are training, or is that too sensible?

That's the way most big companies do it. 

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I don't disagree with that at all, there would still be impacts on call times though.    Never going to be a right way to do it.

[Jayboy1990]

Sadly they are unavailable for training, it takes as long as it takes. 

I understand it's far from ideal when needing to contact them, hopefully they'll be back online befor the days out. 

[GD1]

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@Anonymous wrote:

@GD1 Let's not go back and forth on this.  I value your opinion and the help and support you provide, so let's agree to disagree on this.  🙂 

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Agreed, there's never going to be a right way, one way or another customer would be impacted.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you. 

[Mark-Br]

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@Mark+Hinder wrote:

i am registered disabled, and got up this morning, switched my sky glass on, only to  find a load of vertical and horrisontal lines on the screen

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Hi Mark,

Sorry again for any inconvenience you encountered.

If you ever have a similar experience to the vertical lines, where possible, I'd recommend a power reset in the first instance.

Also, just to make sure you're aware, we have a dedicated Accessibility team who offer support for customers who may have additional needs (anyone who'd like to use this service will need to register with them.)

EDIT: in the meantime, i'm sure @Mr+Flibbles+86 will be able to help 🙂

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂