discoveryplus cannot log into my account after new update. the new link they give me does not work.

[astra+neverwinter]

I have been getting free discoveryplus for about 6 months now but since the new update i cannot get it anymore. The new link they give me will not work. I just get a blank screen I have noticed that it changes from http to https automatically and up comes a blank screen and i cannot get into my account to put in the number code. Any ideas please

[Doc5907]

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@astra+neverwinter wrote:

I have been getting free discoveryplus for about 6 months now but since the new update i cannot get it anymore. The new link they give me will not work. I just get a blank screen I have noticed that it changes from http to https automatically and up comes a blank screen and i cannot get into my account to put in the number code. Any ideas please

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@astra+neverwinter 

Discovery have updated the app on Sky Q so you will need to log in again try the following



Follow the instructions you see onscreen when launching the Discovery+ app
Select Log In and NOT Sign up or Continue with Sky activation 
You'll be taken to the screen with the activation code and a new URL link for Discovery which is discoveryplus.com/link
Log on to your Discovery+ account
Enter the activation code - this will activate your Sky Q box

[astra+neverwinter]

The new URL link does not work for me i just get a blank page

[nigea99 · Accepted solution]

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@astra+neverwinter wrote:

The new URL link does not work for me i just get a blank page

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I think you may have to clear your browser cache and/or cookies (or try a different browser) 

[Laing1]

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@astra+neverwinter wrote:

The new URL link does not work for me i just get a blank page

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@astra+neverwinter Try the following

Follow the instructions you see onscreen when launching the Discovery+ app

Select log in
You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc
Log on to your Discovery+ account
Enter the activation code - this will activate your Sky Q box/Sky Glass

[astra+neverwinter]

the link you gave me does not work i just get a blank page

[Laing1]

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@astra+neverwinter wrote:

the link you gave me does not work i just get a blank page

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@astra+neverwinter try a different browser as it works perfectly fine for me 

[nigea99]

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@Laing1 wrote:

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@astra+neverwinter wrote:

the link you gave me does not work i just get a blank page

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@astra+neverwinter try a different browser as it works perfectly fine for me 

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I got the blank page also - as I didn't want to clear all my cookies I used a different browser & that worked without a problem  (hence my earlier response)

[Skull+Treaty]

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@nigea99 wrote:I got the blank page also - as I didn't want to clear all my cookies I used a different browser & that worked without a problem  (hence my earlier response)

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I've just used the link in Safari, on MacOS and it loads without issue (normal, not incognito)

[Clueless-sky]

Hi,

none of these links are working for me. I can log into my discovery+ acc via my phone or laptop but it doesn't give me a pop up to add the code to activate device or anywhere to let me add new device...any help would be massively appreciated. 

thanks

[caesarome]

As suggested above have you tried a different web browser ?

[nigea99]

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@Clueless-sky wrote:

Hi,

none of these links are working for me. I can log into my discovery+ acc via my phone or laptop but it doesn't give me a pop up to add the code to activate device or anywhere to let me add new device...any help would be massively appreciated. 

thanks

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hi @Clueless-sky have you used the specific URL given above - it is not a link from within the app

[Clueless-sky]

Hi @nigea99 

Thanks for replying yes Iv copied exactly how you wrote and have copy n pasted it it just doesn't work I can log in fine and watch via laptop or tablet just can't link my Sky Q to it. 

[astra+neverwinter]

thanks i used Firefox and it worked once again thank ever so much

[astra+neverwinter]

thanks a lot i used firefox and it worked😁