apple TV app not loading

[Liss01]

I did this also with the help of a technician. It worked for one whole day. Now, about 36 hours later, I have the same black screen with the white Apple TV+  logo. The app won't launch at all once again, so Zi cannot get close to a login page. The fault must be Sky's hardware box, as my Apple devices are fine, as usual.

[Marmish]

Sky People when will this be fixed? I do t want to pay for something I can't watch

[fizzdisco]

---

@Marmish wrote:

Sky People when will this be fixed? I do t want to pay for something I can't watch

---

The app is free. Sky are not charging you for it, whether it functions or not. 
If you are paying for Apple TV+ content via monthly subscription then you need to access it via some other means or cancel with Apple directly.  

[Vic68]

Maybe someone signed up to Apple TV with no other method of watching it other than Sky? Sky control the apps on Q so it is responsible for the quality of it.

[trevforum]

Sky should probably suspend apps that don't meet a QOS standards for their own credibility.  I would rate ATV+ and Discovery + in this category.  They are clearly unstable and should have been identified as such at the testing phase. 

[SharonT13]

I'm also having this problem - got audio Apple TV but not visual 

[SharonT13]

Mine is paid for (caused a row on Christmas Morning as my Mum said "you won't get it as you have to pay for it" and I didn't want to tell her I had!! 😂 

just wanted to load the app and watch a program without drama - epic fail

[fizzdisco]

---

@Vic68 wrote:

Maybe someone signed up to Apple TV with no other method of watching it other than Sky? Sky control the apps on Q so it is responsible for the quality of it.

---

Yeah, that's the problem. Sky don't care much about quality, it's all about quantity for them. 

[Marmish]

I did access it through my sky box and it said it was a free trial then I think £4.99 a month thereafter 

[Marmish]

Checked everywhere and yes sky dont charge you directly but even if you access it through your sky account you still have a monthly subscription of £4.99 with Apple so you need to cancel it with Apple itself not with sky you only have a free trial then pay monthly to Apple even if signed up  with sky account

[Danp1989]

I tried this and got to reset part. Now I can't get sky back on at all following the reset. 

have turned off and back on again, I get the initial sky launch sceeen (press home when screen goes blank) which I do and I get nothing at all. 

HELP!

[Ouchnotagain]

I've also go this same issue.

I've updated the Q box software.

I've power it down and restarted it

I've refreshed the apps in the engineer menu.

No joy.

[Ouchnotagain]

Tried this Nd more, no change 

[Ouchnotagain]

1 week later and still no resolution or update from sky. Typical.

[Ouchnotagain]

That is not very helpful. And a lot of hassle for the many viewers affected here.

It's been 1 week now and still no closer.

If there has been a software update, roll it back and give us back the service we are paying for.