You do not have sky+ entitlement

[Katehow]

Sounds like they has disconnected the wrong card, this is what happen in my case! Their error and so they upgraded me to sky q and it was cheaper then what I was currently paying. 

[woodbank1]

Hi there. My sky +hd box is telling me I don't have sky+ entitlement. I rebooted using services as suggested in the forum however it still does not work. Please advise

[Mark39]

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@woodbank1 wrote:

Hi there. My sky +hd box is telling me I don't have sky+ entitlement. I rebooted using services as suggested in the forum however it still does not work. Please advise

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Have you changed or renewed your subscription package recently?

[woodbank1]

No. This just happened last night. I have followed the online reboot instructions but it is still not working

[woodbank1]

I have followed the instructions for a planned rebuild but it has not worked

[Annie+UK]

You'll have to contact sky to have the + features re-enabled on your viewing card

You can contact Sky here and go to the “Need more help?” at the bottom of the page.