Xbox

[TheJonno]

I have Sky Q and in bed have always watched Tv from Sky on the Box.

Late on the 26th October 2021 we had a power cut and when I awoke in the morning, the sky app on my Xbox was not working.

I can open it, but on the home  screen (which shows some shows available in catch up) there are no pictures.  When I select "on now", the channel names do not appear, and no video preview.  Just a spinning yellow circle.  I then get kicked out of the app with the message "an error has occurred, please try again later" how much later? It still doesn't work over 24 hours later. I managed one show in one channel last night, I don't know what channel, or which show, but it had Russel Howard in it, but no other channels or shows are now available.

All other apps are working.

I have uninstalled and reinstalled the app, logging in again.

I am not using too many devices with y account.

I have a completed a hard reset.

all solutions offered by the forum but nothing has worked.

Not good considering I have Sky Q and broadband and talk from sky and am paying around €100 per month.  I'm starting to wonder what for as the customer service isn't great.

I'm at work today Sky, but you can contact me through my email.

Anyone else had this issue recently, I see it was happening in 2020 but what about this year? And if you had it in the past, what solved it?

Please help me, you're my only hope.

(To paraphrase an awesome film.)

[caesarome]

@TheJonno 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Tom-W19]

Thanks for escalating. We've sent an invite to TheJonno.