Discussion topic: Wrong package

This message was authored by: Johnny+Pringle · ‎16 Aug 2021

I upgraded to SKY HD yesterday but I noticed on my bill that I’m paying for a kid’s package that I never asked for.

This message was authored by: GD1 · ‎16 Aug 2021

@Johnny+Pringle I'm afraid your not talking to Sky, this is a customer helps customer forum. Did you receive any email confirmation about what you agreed to? This will be in your Sky Message centre Message Centre (sky.com)

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: caesarome · ‎16 Aug 2021

If the Kids package is separate and you are being charged for this then you will need to contact Sky about this, there is a phone number or message service that can be found here:

https://www.sky.com/help/articles/cancel-sky-tv

So select "Yes I still need help".

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Johnny+Pringle · ‎16 Aug 2021

No I don't see anything in message Center other than the upgrade to HD I made recently. I will try the cancellation number though, thanks

This page has been archived

Discussion topic: Wrong package

Wrong package

All Replies

Re: Wrong package

Re: Wrong package

Re: Wrong package

Was this discussion not helpful?

Search Sky Community

Start a new discussion