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Discussion topic: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today!

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This message was authored by A+greeves This message was authored by: A+greeves

Wifi signal even worse than before (on top floor of house) since we set up the sky booster today!

Our wifi signal was poor on the top floor of our house and such things as trying to watch Netflix would often buffer. 

 

We got a Sky Booster box today and set it up before which I did a wifi signal speed test. After the booster was set up and working, I did another wifi speed test and the signal is now worse than before!

 

Any ideas how this can be the case when it's supposed to boost our wifi speed?

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today

Posted by a Superuser, not a Sky employee. Find out more

@A+greeves 

Where did you setup the booster in relation to the router & the place thats having issues with signal?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
A+greeves
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This message was authored by A+greeves This message was authored by: A+greeves

Re: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today

I initially the first floor (router is on the ground floor). Then on the 3rd floor which is where the wifi signal problem originally was. 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today

Posted by a Superuser, not a Sky employee. Find out more

@A+greeves 

The booster needs to be around midway between the hub and signal problem area. Once its in that location make sure all lights are lit on the booster, then on your phone switch WiFi off then back on and see if that works 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
A+greeves
Topic Author
This message was authored by A+greeves This message was authored by: A+greeves

Re: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today

Ok I've done what you suggested and run another speed check upon the top floor and it's now even weaker!

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today

Posted by a Superuser, not a Sky employee. Find out more

@A+greeves 

Speed or signal check? A booster wont always improve your speed, its designed to provide coverage

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
A+greeves
Topic Author
This message was authored by A+greeves This message was authored by: A+greeves

Re: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today

A speed check. It's nearly halved the speed since setting up the booster. Internet us slow to open pages, images, Netflix buffering etc. 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today

Posted by a Superuser, not a Sky employee. Find out more

@A+greeves wrote:

A speed check. It's nearly halved the speed since setting up the booster. Internet us slow to open pages, images, Netflix buffering etc. 


Yes that is quite possible. Did you get the booster for speed or range. Boosters often come at a sacrifice of speed for more coverage.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
A+greeves
Topic Author
This message was authored by A+greeves This message was authored by: A+greeves

Re: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today

As I've described before, the wifi signal and download speed was slow on the top floor. Internet was slow when browsing ie websites slow at opening etc and streaming such ad Netflix buffers. A Sky technician told me that we would need a booster to improve the wifi on the top floor. Its now worse with the booster in place. 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi signal even worse than before (on top floor of house) since we set up the sky booster today

Posted by a Superuser, not a Sky employee. Find out more

@A+greeves 

The signal strength should improve but speed may well be the same or less. If the signal strength isnt improving then there must be an issue  with the setup

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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