Wifi requires frequent reboot

[Syd+Veitch]

Until last year I had both Internet and Phone calls on this account (as well as Sky TV packages)

I cancelled my phone contract because of a very bad crackle on the line which Sky appeared to be unable to fix -  requires OpenReach? I would be willing to sign up for telephinw agin if this can be resolved.

Now my WiFi router requires rebooting up to 8 times per day, and my speeds have deteriorated.

I’m on Superfast so should expect :

Download  - up to 59Mbps, and Upload up to 16 Mbps

My test shows Download – 10.58 Mbps,  Upload 4.1Mbps

[Highlinder · Accepted solution]

@Syd+Veitch Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[TimmyBGood]

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@Syd+Veitch wrote:

I’m on Superfast so should expect :

Download  - up to 59Mbps, and Upload up to 16 Mbps

My test shows Download – 10.58 Mbps,  Upload 4.1Mbps

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59/16 is a particular form of national average which Ofcom permits ISPs to quote in advertising, not speeds available at every address (note the use of the phrase 'up to'): speed actually deliverable over FTTC has a direct relationship with copper line distance from the fibre cabinet (and cable quality).

However, a 'noisy' line can certainly cause data connectivity to struggle, and yes, it's the job of Openreach rather than an ISP to solve that, although the ISP books the job when a subscriber identifies an issue.