@Dazabaza24 wrote:
My wifi constantly drops as I'm writing this the middle light on the router is going of for the 30 th time this evening I have tried everything including plugging directly into the phone socket nothing works I just think the routers are poor quality if it does not get sorted I will be leaving sky
@Dazabaza24 No statements of intent will get a response from Sky. You need to run the connection test in the MySky app (via cellular connection if the broadband is dropping).
If broadband connection is dropping that much it very much sounds like a line fault. If it detects one, then it should let you book an engineer. It's nothing to do with Skys "quality".
If you don't or can't do that then you will have to call Sky.
If it is indeed a line fault, leaving Sky will not fix the issue. It will just follow you to the new provider.
The phone lines and infrastructure are maintained and can only be touched by Openreach, whom Sky and all other ISP's lease the lines off of.
Posting your router stats as others have suggested will also allow the forum to see if there could be a fault.
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