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02 Jul 2021 05:32 PM
Hi. I have a very strange issue with my broadband after a sudden powercut. I have Sky Q and the other day we had a water leak that tripped the power in the house. Since then, my wife's iPhone and our personal laptop remain connected to the wifi and it works, however, my works laptop wont connect to it since I went to work, nor will my iPhone. Weirdly, if I connect my works laptop via a ethernet cable, it works fine. Sky Q was also fine, however, I performed a reset on the router using the button on the back and now the Sky Q box says it cannot find the router. When I try to connect to the wifi, my laptop simply says "Cannot connect to this network". I have performed many restarts on all devices and have done the 'forget network' 'connect to network' steps but nothing is working. I have performed a line test via the website and everything is coming back ok. Is this a case that the router is slightly fried from the power cut?
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04 Jul 2021 07:44 PM
Posted by a Superuser, not a Sky employee. Find out moreQuite possible that the routers been damaged via hardware or software during the power surge/cut. You'd need to ask Sky for a new one
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