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This discussion topic is read only Discussion topic: Why has my bill been payed twice this week

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This message was authored by: clairepember1980

Message posted on ‎06 Apr 2022 05:21 PM

Why has my bill been payed twice this week

Why has my bill been taken twice this week please

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This message was authored by: caesarome

Message posted on ‎06 Apr 2022 05:22 PM

Re: Why has my bill been payed twice this week

Posted by a Superuser, not a Sky employee. Find out more

Did you pay it when you have something like a direct debit set up on your account ?

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Message posted on ‎06 Apr 2022 05:23 PM

Re: Why has my bill been payed twice this week

Posted by a Superuser, not a Sky employee. Find out more

@clairepember1980  Did you make a manual payment when you have a direct debit setup?  

 

You should need to make a manual payment when you have a recurring payment setup.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎06 Apr 2022 05:24 PM - last edited: ‎06 Apr 2022 05:25 PM

Re: Why has my bill been payed twice this week

Posted by a Superuser, not a Sky employee. Find out more

@clairepember1980  Did you make a manual payment when you already have a continuous payment method setup 

 

if you did then doing so within 4 days of your normal payment due date won't stop the automatic payment process 

 

any overpayment can be used as credit for next month or you can call sky for a refund 


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