Archive
0

Discussion topic: Why can’t I chat to someone via live chat

Reply
Ashleysean2909
What's this?
This message was authored by Ashleysean2909 This message was authored by: Ashleysean2909

Why can’t I chat to someone via live chat

‎26 Aug 2022 10:11 AM

I wanna chat to someone by live chat 

S jones
Report post
Post 1 of 6
454 Views
Reply
0 Likes
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:13 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ashleysean2909 

What issue have you got and somebody here can maybe help you or point you in the right direction. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 6
451 Views
Reply
Ashleysean2909
What's this?
Topic Author
This message was authored by Ashleysean2909 This message was authored by: Ashleysean2909

Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:17 AM

I want to stop my services from been restricted but have no money 

S jones
Report post
Post 3 of 6
443 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:18 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ashleysean2909 

Are your services restricted already?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 4 of 6
440 Views
Reply
0 Likes
Ashleysean2909
What's this?
Topic Author
This message was authored by Ashleysean2909 This message was authored by: Ashleysean2909

Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:19 AM

No but don't get paid till friday

S jones
Report post
Post 5 of 6
434 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:22 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ashleysean2909 

It's Friday today. If you normally pay by Direct Debit and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. We’ve been told that Skys Customer Service agents can’t stop that automated process.
We’ve also been told Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 6 of 6
432 Views
Reply
0 Likes
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

New Discussion