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Discussion topic: Why can’t I chat to someone via live chat

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Ashleysean2909
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Why can’t I chat to someone via live chat

‎26 Aug 2022 10:11 AM

I wanna chat to someone by live chat 

S jones
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Daniel0210
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Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:13 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ashleysean2909 

What issue have you got and somebody here can maybe help you or point you in the right direction. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Ashleysean2909
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Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:17 AM

I want to stop my services from been restricted but have no money 

S jones
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Daniel0210
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Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:18 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ashleysean2909 

Are your services restricted already?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Ashleysean2909
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Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:19 AM

No but don't get paid till friday

S jones
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Daniel0210
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Re: Why can’t I chat to someone via live chat

‎26 Aug 2022 10:22 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ashleysean2909 

It's Friday today. If you normally pay by Direct Debit and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. We’ve been told that Skys Customer Service agents can’t stop that automated process.
We’ve also been told Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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