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Discussion topic: We are being charged for multi screen but only have one tv and one box

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This message was authored by murraykat This message was authored by: murraykat

We are being charged for multi screen but only have one tv and one box

We are paying for multi screen but only have one tv and one box only

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: We are being charged for multi screen but only have one tv and one box

Posted by a Superuser, not a Sky employee. Find out more

Certain legacy configurations may have required MS, but ring Sky and see what's going on.

I am just another Sky customer and my views are my own
This message was authored by brianholt This message was authored by: brianholt

Re: We are being charged for multi screen but only have one tv and one box

Posted by a Superuser, not a Sky employee. Find out more

@murraykat thats possible. Multiscreen allows access on other devices and in older packages unlocked uhd. In certain cases it also provided a discounted sky q install. If thus no longer suits your needs give sky a call.

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Like you I am a fellow customer trying to help so please provide as much info as possible
Sky Q : Sky Gigafast : Sky Talk Anytime : Panasonic JZ2000 OLED
This message was authored by caesarome This message was authored by: caesarome

Re: We are being charged for multi screen but only have one tv and one box

Posted by a Superuser, not a Sky employee. Find out more

Do you watch your Sky Q recordings via Sky Go because if you do you require multiscreen for this. If you don't do this then you might be able to cancel it if you are not in a contract by giving the required 31 days notice.

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