Waiting on credit refund

[emo2015]

Hi,

I camcelled my Sky over 3.5 months ago and still waiting to be refunded my balance on account. Please can this be arranged?

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[TechmanagerMal]

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@emo2015 wrote:

Hi,

I camcelled my Sky over 3.5 months ago and still waiting to be refunded my balance on account. Please can this be arranged?

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• This should happen automatically by credit to your bank if the direct debit is still in place or otherwise a cheque within six weeks of your termination date, or 3 to 5 working days if you call.
• It would therefore suggest some issue on the cancellation so that you are prepared, have a read through the process here - Cancelling Sky TV | Sky Help | Sky.com