Voice control automatically selects HD channels

[Psapaddy8]

Suddenly when I use my SKYQ voice control remote, it takes me to the HD channel of the channel I say rather than the SD version (for example I say 'E4' and it takes me to E4 HD. I have not got a HD package which subsequently means I have to scroll to the correct channel instead. How do I change this? It's never happened before until the past week or so 

[Doc5907]

@Psapaddy8  Just say E4 SD !

[TechmanagerMal]

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@Psapaddy8 wrote:

Suddenly when I use my SKYQ voice control remote, it takes me to the HD channel of the channel I say rather than the SD version (for example I say 'E4' and it takes me to E4 HD. I have not got a HD package which subsequently means I have to scroll to the correct channel instead. How do I change this? It's never happened before until the past week or so 

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• You need to set your preferences to always download in SD too.

[Rhonny]

@TechmanagerMal

Doesn't help when watching live channels though. 

[TechmanagerMal]

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@Rhonny wrote:

@TechmanagerMal

Doesn't help when watching live channels though. 

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• Just preempting the next post, LOL.

[Chodley]

Clearly the only acceptable answer here is to subscribe to HD. 😉

The SD versions are like watching the footage of Armstrong climbing down the ladder of the lunar module.

[Kei+M]

This was changed a while ago because most of our customers watch in HD so it felt like the natural thing to do.

Thanks,

[Chodley]

I guess it would be a nice touch if it was intelligent enough to know if the current subscriber has HD and choose accordingly.

[bob1234]

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@Chodley wrote:

I guess it would be a nice touch if it was intelligent enough to know if the current subscriber has HD and choose accordingly.

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It would be better if it was included in the basic subscription BUT Sky want everything to seem cheaper than it actually is.

They are running a very misleading advert on TV at the moment listing things you can get and quoting £25pm then taking about various apps which are all add ons at more expence.

[Charley-Rose]

So can this not be changed for those of us who don't have HD channels?

[nigea99]

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@Charley-Rose wrote:

So can this not be changed for those of us who don't have HD channels?

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Although inconvient, you can say 'xxxx SD' where xxxx is the channel you want