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This discussion topic is read only Discussion topic: Very slow broadband speed

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This message was authored by: lisa0414

Very slow broadband speed

Hi all

 

The last 72 hours broadband speeds very slow, especially the upload which is less than 1 mbps, have done all the troubleshooting solutions without sucsess, below are the stats....

 

lisa0414_0-1636298942090.png

Can anyone help.

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This message was authored by: lisa0414

Re: Very slow broadband speed

sorry for some reason stats did not load, here it is again.....

 

Router Statistics
System Up Time: 24:28:53

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 209925 209419 0 1227842 1576086 00:20:47 LAN Up 918036 348956 0 1179197 55824 24:28:53 WLAN (2.4 GHz) Up 599373 121529 0 17630 501 24:27:35 WLAN (5 GHz) Up 19173322 17482113 0 0 0 24:27:34


Broadband Link Downstream Upstream Connection Speed 79383 kbps 19999 kbps Line Attenuation D1(6.0 dB) , D2(13.3 dB) , D3(20.7 dB) U0(3.7 dB) , U1(11.5 dB) , U2(16.0 dB) Noise Margin 4.3 dB 15.3 dB
This message was authored by: jamesn123

Re: Very slow broadband speed

Posted by a Superuser, not a Sky employee. Find out more

@lisa0414 

Your stats show a good connection at 79mbps down & 19mbps up

Can you post a screenshot of a speed test taken on speedtest.net using a device connected via ethernet?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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