This discussion topic is read only Discussion topic: Unauthorised Payment

This message was authored by: Festivals · ‎13 Mar 2022

I recently paid my overdue sky broadband bill and my service was reconnected. However I have been charged an extra £45:00 to my credit card. Why has this unauthorised payment been charged???

This message was authored by: Daniel0210 · ‎13 Mar 2022

@Festivals
You aren’t talking to Sky Customer Services on here. This is primarily a forum for customers to help other customers. We obviously have no access to your bill. Seems a bit steep for late payment fees. Does your bill not explain what it's for?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: caesarome · ‎13 Mar 2022

What does your bill say this £45 was for, you can view your bill here:

https://www.sky.com/manage/bill/

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This message was authored by: Mr+Flibbles+86 · ‎14 Mar 2022

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

This message was authored by: Mr+Flibbles+86 · ‎16 Mar 2022

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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This discussion topic is read only Discussion topic: Unauthorised Payment

Unauthorised Payment

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