Unable to watch recorded E4 programme

[GraceImogen]

Hi, I am trying to watch a programme recorded last night on E4 but a message telling me I have to upgrade to watch it? I am able to

watch E4 live....do you know why this is happening? Thanks

[TimmyBGood]

@GraceImogen 

If you don't pay the extra to watch HD, it's possible that you normally view E4 in SD but have inadvertantly downloaded (rather than recorded) the HD version of that programme.

[GraceImogen]

Thank you for that

[TimmyBGood]

@GraceImogen 

No problem.  One way to avoid this is to change the default download type to SD:

Press Home on your Sky Q remote and select Settings, then Setup.

Select Preferences, then 'On Demand default download format', and choose SD.

[oldfella]

Hi @GraceImogen 

If you haven't got the Sky Q Q HD pack change your preferences. In Settings.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[GraceImogen]

 Brilliant! Thanks so much for your help

[GraceImogen]

Thanks so much!