0

This discussion topic is read only Discussion topic: Unable to connect Victure PC660 wireless security camera via the Tuya Smart app.

Reply
Avatar for Bialek
Level 1 icon
What's this?
This message was authored by: Bialek

Message posted on ‎19 Jun 2021 04:29 PM

Unable to connect Victure PC660 wireless security camera via the Tuya Smart app.

Hi

I am having trouble connecting a Victure P660 wireless security camera via the Tuya Smart app to my iPhone 11.

I have split my 2.4 & 5 ghz on my Sky router. I have a sky booster extension too, which the camera is right next to.

I am also on  Sky Q.

Any help would be much appreciated.

Thanks 

Report post
Post 1 of 5
1,563 Views
0 Likes
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎19 Jun 2021 06:10 PM

Re: Unable to connect Victure PC660 wireless security camera via the Tuya Smart app.

Posted by a Superuser, not a Sky employee. Find out more

@Bialek 

Did you also rename one of the frequency signals?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 2 of 5
1,551 Views
0 Likes
Reply
Avatar for Bialek
Level 1 icon
What's this?
Topic Author
This message was authored by: Bialek

Message posted on ‎19 Jun 2021 06:40 PM

Re: Unable to connect Victure PC660 wireless security camera via the Tuya Smart app.

Hi 

Thanks for replying 🙂

Yes I did. 

One ends with 2.4ghz and the other ends with 5 ghz.

Do they need different passwords as well?

Phone is logged on to the 2.4ghz.

Report post
Post 3 of 5
1,544 Views
0 Likes
Reply
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎19 Jun 2021 06:47 PM

Re: Unable to connect Victure PC660 wireless security camera via the Tuya Smart app.

Posted by a Superuser, not a Sky employee. Find out more

@Bialek 

 

What wifi  band is your mobile phone on ?

 

Generally mobile phones will force the device to use the same band it is  using . Ie if your mobile is on 5ghz it will not be able to assign a 2.4ghz only device to the correct freq

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 4 of 5
1,540 Views
Reply
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎19 Jun 2021 06:49 PM

Re: Unable to connect Victure PC660 wireless security camera via the Tuya Smart app.

Posted by a Superuser, not a Sky employee. Find out more

@Bialek 

 

"Phone is logged on to the 2.4ghz"

 

Guess that answered my question

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 5 of 5
1,536 Views
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply