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This discussion topic is read only Discussion topic: Two accounts after taking SKY broadband

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This message was authored by: Rayin+benfleet

Two accounts after taking SKY broadband

I have for many years had sky mobile and sky tv on the same account. I've now added sky broadband, but it has been put on a different account number. I found this out my phoning sky. It appears there is no way of merging the accounts. So when I log in to my sky internet account or use the mysky app I never see the broadband. I have read that you cannot have 2 sky accounts at the same address, but I have. Any ideas how this can be solved.. That is see all my sky in one place.!!

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This message was authored by: TimmyBGood

Re: Two accounts after taking SKY broadband

Posted by a Superuser, not a Sky employee. Find out more

@Rayin+benfleet wrote:

I have read that you cannot have 2 sky accounts at the same address


Two Sky television accounts.

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This message was authored by: caesarome

Re: Two accounts after taking SKY broadband

Posted by a Superuser, not a Sky employee. Find out more

As @TimmyBGood has said you can not have two television accounts at the same address but your services with TV, Broadband and phone can be on the same account but as broadband was put on a different account then isn't anyway around this I'm afraid other than cancelling and once that has happened to start again by ordering via the same accout as your TV and phone is on.

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