Discussion topic: No service discount

This message was authored by: Cfoz · ‎07 Sep 2022

Hi there, last month my WiFi hub had broken and we had loss of service for 15 days. We had to wait for open reach to come to property then wait for a new hub to be delivered through the post. The sky advisors had said on the phone that a loss of service discount would be reflected on my account but it never has, has anyone had this happen to them? Thanks

This message was authored by: caesarome · ‎07 Sep 2022

This link explains what should happen:

https://www.sky.com/help/articles/auto-compensation

The amount of credit will be worked out from the day you reported it to Sky.

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Discussion topic: No service discount

No service discount

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