Tin Star Liverpool Episode 2 NO SUBTITLES

[Rebecca911]

SKY  when it this going to be fixed, 

I have given it 2 weeks already

I have deleted the episode and when re downloading it, its just using what was in cache and no fresh download, 

I need to subtitles for episde 2 - Episode 1 was fine, and tested 3 and 4 and they are fine

Cmon, you subtitle support is shockingly bad and the worst type of subs  out of ALL media platforms

[Roger+Peters]

@Rebecca911 

You addressing a customer to customer forum on here, not Sky.

You can email viewerR@sky.uk to raise the issue or make a complaint using this link:-

https://www.sky.com/help/articles/how-to-make-a-complaint

[Chloe-W22]

Hi @Rebecca911,

Looking at Tin Star S2 Ep2 'Resist Not Evil' this shows it does have subtitles. Can you try to delete this from your recordings, delete then from Manage > Deleted also?

Thanks,

[SDR]

---

@Chloe-W22 wrote:

Hi @Rebecca911,

Looking at Tin Star S2 Ep1 'Resist Not Evil' this shows it does have subtitles. Can you try to delete this from your recordings, delete then from Manage > Deleted also?

Thanks,

---

It might say it has subtitles, it often does on Sky, but it doesn't. I have never watched this show just downloaded it and as tbe original poster pointed out there are no subtitles. Try yourself.

[Chloe-W22]

Okay, sorry. That's a job for the Viewer Relations team to look into. I've emailed them for you @Rebecca911 but you're welcome to do this too with the email address confirmed by @Roger+Peters.

Thanks,

[SDR]

---

@Chloe-W22 wrote:

Okay, sorry. That's a job for the Viewer Relations team to look into. I've emailed them for you @Rebecca911 but you're welcome to do this too with the email address confirmed by @Roger+Peters.

Thanks,

---

Sadly from my own personal experience this probably won't get it resolved. Had a similar issue myself and all I ever go back was it says it has subtitles so it must have or words to that effect despite a Community Moderator also weighing in...,

[Chloe-W22]

Hey @Rebecca911, that's been sorted now.

Thanks,

[Rebecca911]

Still\not working for me, 

I think ill just download the episode from a torrent site, 

even torrent site streamers have better subs than sky Q

[oj01]

@Rebecca911 Did you definitely delete it from the Deleted section after you deleted it, otherwise, like you said, it just retrieves the same version. 

[Rebecca911]

oh yes i deleted it, then delete from manage deleted,   its gone 100%  

fresh download still no subs - as the fresh download has no %age resume, it didnt know where i was