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Discussion topic: Taken payment, now bank is minus

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This message was authored by Christopher10000 This message was authored by: Christopher10000

Taken payment, now bank is minus

Will they return it and take it again when funds are available?

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This message was authored by GD1 This message was authored by: GD1

Re: Taken payment, now bank is minus

Posted by a Superuser, not a Sky employee. Find out more

@Christopher10000  If you don't have an overdraft with the bank they will reject the DD, Sky will then resubmit in a few days.

 

It really depends on if your bank will allow you to go overdrawn.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Christopher10000
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This message was authored by Christopher10000 This message was authored by: Christopher10000

Re: Taken payment, now bank is minus

Thank you, no we don't have an overdraft. So hopefully they return it and take it out once the funds are available. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Taken payment, now bank is minus

Posted by a Superuser, not a Sky employee. Find out more

@Christopher10000 

Sky will attempt to take payment again approximately 10 days after the failed attempt. If that fails you will find your services restricted shortly after. I advise you to ring Sky before that happens.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Taken payment, now bank is minus

Posted by a Superuser, not a Sky employee. Find out more

@Christopher10000  If there was enough money in your account for the full bill amount at the time sky requested payment then they  (Sky) are not obligated afaik to refund you as all they have done is taken the total amount of bill 

 

however if you have ended up double paying because you have made a manual payment as well as Sky taking an automatic payment then you can phone sky and request the overpayment back which takes upto 5 working days to complete 


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Christopher10000
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This message was authored by Christopher10000 This message was authored by: Christopher10000

Re: Taken payment, now bank is minus

Ok thank you. There wasn't enough in the account. 

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