@diane+anthony wrote:
hello, i have sky q And all the channels , cinema, kids. the lot. however it's suddenly telling me i have to upgrade in order to watch anything. bills are all upto date and sly have emailed me to confirm that i should have this. they gave me a list of things to try ( restarting my box, upgrading the software and hearwear )
but it's not working. anything else i can try ?
@diane+anthony I have escalated this to sky
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
