TV issue

[diane+anthony]

hello,   i have sky q And all the channels , cinema, kids. the lot. however it's suddenly telling me i have to upgrade in order to watch anything.   bills are all upto date and sly have emailed me to confirm that i should have this. they gave me a list of things to try ( restarting my box,  upgrading the software and hearwear ) 

but it's not working.  anything else i can try ? 

[GD1]

@diane+anthony  Seems to be an ongoing ssue for some customers, your post may get picked up for escalation if so anothe rpost will advise of this.

[Laing1]

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@diane+anthony wrote:

hello,   i have sky q And all the channels , cinema, kids. the lot. however it's suddenly telling me i have to upgrade in order to watch anything.   bills are all upto date and sly have emailed me to confirm that i should have this. they gave me a list of things to try ( restarting my box,  upgrading the software and hearwear ) 

but it's not working.  anything else i can try ? 

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@diane+anthony I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating Laing1. We've sent an invite to diane+anthony.