TV from sky not working on XBoxOne.

[JEFFFROUD59]

Hello 

My TV from Sky / Sky Go no lower works on my xbox. We are logged in but if you click yo watch anything we get this error message " To watch this programme you will need to purchase the sky go extra package please go to sky.com/isguy.com/xboxonetofindoutmoretofindoutmore (errorcode1204)"

Please can someone advise..  

[caesarome]

The 1204 error usually means that Sky Go Extra isn't present on the account so to get this looked into for you I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 
 

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂