Im disabled/Vulnerable

[FoldupCoffee301]

Hi, 

I'm Darren and if you're wondering, I have epilepsy, two heart diseases, high blood pressure and the left ventricle is compromised, so as you can tell, I don't really have much to look forward too.

Now I'm overdue a bill and I have no money till Tuesday as its when I get my disability money and I'm pretty sure we're all finding it hard right now, so I'm hoping someone can pass this message on to staff for me please, so I don't get cut off.

Please can someone help me. 

[mainiexe]

I have recently renewed my contract and the new price is £37 per month and I was told that this has included the price hike as well, despeit of this I receievd an email with monthly charge £62.03, which is only applicable if I am out of contract, which I am not.

Thanks

[Alma+roo]

I've being disconnected an bill paid an new card details given. I can't get any response from sky from Thursday. I really need to get connected Again. Please help

[Ken1710]

I have been  trying since last night apart from 1 dropped call ( technical  issue  ?)cannot get past recorded messages anyone got any tips

[Piesarus]

@Kathlyn+Coulbeck  I suspect they are using the government's criteria as sent out to those most at risk. 

[Ken1710]

Good luck Kathryn in your search for a new provider make sure you compare them all before signing up.Next thing you know sky will be offering you umpteen deals for you to return as a valued customer. Keep safe

[dasfelix]

I want to cancel my TV but need to keep broadband. I can't phone them as i'm not a key worker or vulnerable. I can't get hold of them any other way (have texted, facebook messaged, tweeted, emailed).

I feel they are making it hard to reach out to because they fear lots of people will be trying to cancel their subscriptions. Bit naughty of them really.

I'll probably go back to them one day, but maybe not now.

What should I do?

[Mark39]

You can call, but your call won't be prioritised as those from keyworkers or the vulnerable are, so there's likely to be a long wait before a reply.

[Annie+UK]

There not making it hard! Sky have a reduced staffing number due to call centres being closed also millions loads of customers like yourself trying to contact them so they are swamped your just have to be patient

I'm actually surprised that sky are still running any kind of support for their TV arm as it is not really a critical service

[dasfelix]

*they're not making it hard

*you'll have to be patient

I doubt millions of people are trying to phone them. I don't even understand why people will be trying to contact them more than usual, other than to cancel.

People such as myself have lost jobs, so trying to cancel an unnecessary cost is fairly critical for myself and for many more.

[caesarome]

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@dasfelix wrote:

. I don't even understand why people will be trying to contact them more than usual, other than to cancel.

---

I don't think there is more people calling them but they have less staff on duty to answer said calls due to some having to stay at home.

[dasfelix]

you would think a leading tech company such as sky would make it make easy for people in sky customer care to be able to work from home.

[NoodlesXD]

Ok, so this is a long shot but I wondered if anyone could help me.
So with all this Covid-19 stuff going on I have lost my job (I am a sound engineer and all the venues/bars are shut so I am not needed at the minute), obviously many people have lost their jobs during this whole thing.
I was wondering if Sky offer anything during this time to maybe defer my bill? Im pretty sure they would get help from the government for it anyway but I only ask because I was looking on a Facebook page for Virgin Media and someone said Virgin Media didnt offer deferring peoples bills so I thought maybe Sky do?

Let me know if anyone knows anything about this, I am a little worried because I arent getting any income and only just made my rent this month, I have already missed my Sky bill and my internet bill (with BT) so just a bit worried they are going to turn me off while I am stuck inside.

Thank you!

[Annie+UK]

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@dasfelix wrote:

*they're not making it hard

*you'll have to be patient

I doubt millions of people are trying to phone them. I don't even understand why people will be trying to contact them more than usual, other than to cancel.

People such as myself have lost jobs, so trying to cancel an unnecessary cost is fairly critical for myself and for many more.

---

Going by the forum posts lots of people are in the same boat or cannot pay their bills and also trying to contact sky by phone which as I said are undermanned (outside of skys control)

[mandyc56]

I have recently had the same problem....my services have not been reinstated but I can't get through to sky it is saying that I have to pay my bill which the payment is pending in the bank