Vulnerable customer needing services switched back on

[Anonymous]

Thanks for the reply, it actually offers a payment plan but I'm not able to speak to someone to arrange this and it's not giving me the choice either online or via app. 

Im not looking for free sky - I'm looking for any assistance getting in touch with customer services to set up a payment plan. 

thanks all the same.

[Kathlyn+Coulbeck]

I spoke to someone other day said they wouldn't turn us off with us being isolated but still turned us off cant get to a bank to put money into couse I've to isolate my self 

[paulrosi]

Cant pay bill , trying to down grade, been trying for 7 days to contact sky.

Ive been laid off work, and due to heart condition have to self isolate for 12 weeks, if nobody will answer me then i will just cancel direct debit and have done with it.....every body has been supportive apart from sky , who during lock down sent me a letter putting UP my charges...caring not

[Missjojo]

I paid my bill online but my services are still off 

[Ken1710]

Hi going through  same sky support  vulnerable through covivid 19 dont make me laugh it's a promo gimmick.sky should be  ashamed  of  themselves at this anxious time for all still bullying people into paying what 3 haven't got.spoke with Cameron earlier at call centre after waiting 35 mins for them to answer   after30 seconds  into call he cut me off.well done sky for supporting vulnerable  and the sick also key workers through this difficult time.i for one will be cancelling and joining  virgin once I have through public media let the public know how great your support was ..... not.bet the invoice on way to government  for 80% staff salary though.

[Annie+UK]

Cancelling your direct debit is crazy as it can damage your credit rating and cause you issues later on

[paulrosi]

i simply dont have the funds to pay no wage since march 1st and no wage for another 3 months if im lucky

[trafford100]

Despite being in the vunerable customer catagory, I cannot speak to anyone about charges on my account. I have recently changed to Sky for Broadband and mobile. On my first bill I have 4 seperate admin charges of £10. I understand the broadband connection one but what is the "offer admin fee", "#10 Offer Administration Fee" and "Offer Eligibility Fee"? These fees were never mentioned to me and why 3? I cannot afford these extra charges. In addition, depsite being assured that my Sky Sports including BT sports will be suspended during this lock down, next moths bill has the charge for BT sports on it!  My Bill is £26 more than I was quoted and with us not being on full salary, this is money I cannot afford. I cannot contact anyone so am left very distressed. What am I supposed to do!

[Maddy44]

My sky bill has been £55 a month since I renewed on an 18 month contract but next month it is saying £58 is due and then every month after that but I've not been told of an increase. I've checked my bill but it's not clear and there are no other ways of finding out

[Piesarus]

@Ken1710  have you reflected on what you have written? No one is bullying anyone. You agreed a service for which a cost is applied. If you don't pay that puts you in breach of the agreement and the service is withdrawn. That's business pure and simple. If you were owed money what would you do, shrug your shoulders and say fair enough? Sky TV is not an essential service and regrettable as it is if a person can't afford it then they have to accept it and walk away. 

[walsh1983]

I have been trying to contact sky on numerous occaisons to discuss options to reduce my services to a minimum as this is not possible to do online and no advise is given on the FAQ'a regarding Covid-19 to allow me to do this.. Unfortunatley I am not able to speak to anyone  and I do not want to simply cancel my direct debit as I risk losing all Sky services. I urgently need to speak to someone.............any advise Sky? 

[Ken1710]

Piesarus you have a lot to say about businesses requiring payment that is not the dispute at this  time  and  I have  not  read anything that  suggests  people are not going to pay the debate is (if you read messages correctly) skys commitment to subscribers through this difficult  time covid 19 statement that sky shared.for you to point out obvious regarding sky being a business, without any knowledge of the individual difficulties that people are experiencing at this time is somewhat judgemental.

[Ken1710]

So true I will be walking away

[Kathlyn+Coulbeck]

Really thinking same about leaving them 

[Ken1710]

Hi kath+coulbeck.

Sky have not shown any compassion towards people  in these difficult  times. Research your options plenty of good deals out there,good luck and keep safe