Support with your Sky bill

[Paulonthetelly]

@Ken1710 , sorry to see your going Ken, do you need a hand with packing. It was the best of times, it was the worst of  times.... a tale of two providers..... let me know how you get on

[Paulonthetelly]

@10marky65 , you need to contact customer services, either by phone or recorded post. Good luck at this time

[Lawrence+cope]

@Ken1710 

Bye Ken, wish you all the luck with Virgin, as a poster who doesn't suffer from blind faith, you will be missed.

[best+of+the+best]

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@Lawrence+cope wrote:

@Ken1710 

Bye Ken, wish you all the luck with Virgin, as a poster who doesn't suffer from blind faith, you will be missed.

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Forgotten but not gone still online @Ken1710  adding to Sky community as always VM forum not good enough for you 🤣👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

[Piesarus]

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@Ken1710 wrote:

Hi I'm back after been banned?????

Anyways I have read through  5 days emails to the sky supporters I see many are unauthorized requests for increased payments not due or doubled for unknown reasons, still see good old sky supporting  the  vulnerable and key workers NOT.

I am saying goodbye to you all packed sky equipment  up to be posted back enjoying new provider oh I rang the new provider  waited 45 seconds  yes 45 secs gold star vm.goodbye good luck with sky you'll need it STAY SAFE ALL

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Oh you're never back already? Did you ever really leave?

[Anonymous]

So my payment is due soon but I won't be able to pay due to the current situation as I don't have enough money in my account and usually travel to the bank once a month to put money into my account which obviously won't be possible at the moment. 

Now I'm stuck about what to do because I need my broadband online since I'm incredibly dependant on it for news, contacting family/friends, watching TV etc.

Is there any way I can extend my bill payment until maybe next month and pay double or something?

Any help with this situation would be greatly appreciated.

[Paulonthetelly]

@Anonymous, I am unsure in fact I was always indecidive but now I am not quite so sure. One things for certain you need to discuss with customer services the best way forward.

[Elaine+Mitch]

He was a new contract as took on broad band and telephone 

[Paulonthetelly]

@Elaine+Mitch , I am not sure what you mean 

[Piesarus]

@Anonymous  are you saying you haven't got the money to pay your Sky account or you have the money but you aren't able to deposit it? If you have the funds then it would be advisable to take all possible steps to deposit them. If you simply don't have the funds then you must speak to Sky as soon as possible as failure to pay can damage your credit rating. 

[Rachy83]

I'm in contract for phone and BB only TV will stop on 16th April I will put a hold on the £80 until I find out what that charge is for , they not getting another unauthorized penny off me making up their rules as they go along to rob people!

[Piesarus]

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@Rachy83 wrote:

I'm in contract for phone and BB only TV will stop on 16th April I will put a hold on the £80 until I find out what that charge is for , they not getting another unauthorized penny off me making up their rules as they go along to rob people!

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Sky are not in the business of robbing anyone.  There's a world of difference between you not understanding your bill and robbery.  I suspect if you look at the original emails from when you started your present contract (Sky clearly outline the charges plus any discount and when the discount will end) and any you have received in the interim, plus your final bill then the £80 charge would become immediately apparent.  I would strongly caution you against cancelling your DD as doing so will likely damage your credit score and cause all sorts of other problems for you.

[Caz1308]

I am a key worker and have been trying to speak to someone without any luck, payment for my bill has been taken out twice this month and I need one of the payments refunded as I'm unable to pay other bills due to this occurring, how do I go about this 

thanks

Caroline

[Paulonthetelly]

@Caz1308 , I have never heard of that before. What exactly does the bill say. Have you ended one contract and started a new one?

[Piesarus]

@Caz1308  that's a new one on me. Might I suggest you re-examine all your previous invoice emails from Sky to ascertain if you have missed something.  Following that if you cannot get through on the phones then write by recorded delivery to Sky outlining your complaint.