Increased in direct debit

[Vix999]

Hi my bills just gone up too I obviously want to resolve this but due to covid I can't seem to get through and trying to leave and arrange to go to another company is near impossible,can't cut it off as have 2 teenagers ,what are we supposed to do,it's a rip off😠

[KHER]

I'm trying to do the same - the website just directs to a phone number when the cancel button is clicked and there are no options on the mobile app or the Q Box itself to cancel part of a packge.  Sadly I suspect we'll end up paying for services we no longer need or can afford for months to come as there is no option to ring anyone.

[Newbz]

Struggling to pay bill and don't want contract cancelling but can't get in touch with anyone

[caesarome]

If you are a new customer to Sky then you are charged twice within the first month and from then on in you will be billed monthly. 

[Grillzz]

Just writing to say due to the COVID-19 and being self-employed I'm currently off not working and I can't pay my pill I was wondering if your team could pause the account until I'm back into work thank you.

[Robert1731]

My account number is [removed]

This is my number 

i can't pay my bill I need HELP I am going to ring itv next week to get sky put on tv this morning as I'm sure a lot of people are getting really frustrated and low because getting hold

of you is just outrageous and you should make your help a lot more easier for people at this awful time I had to pay my bill yesterday because you were even putting late charges on me this is humanly disgusting and I want a quick response to this please it's not normal to put people through  this stress 

Moderator note: removed personal information

[Anonymous]

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@Grillzz wrote:

Just writing to say due to the COVID-19 and being self-employed I'm currently off not working and I can't pay my pill I was wondering if your team could pause the account until I'm back into work thank you.

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Hi @Grillzz   Have a look at the first post of this thread. Basically nobody here can pause your account.

https://helpforum.sky.com/t5/What-s-On/Support-with-your-Sky-bill/td-p/3185069

[Anonymous]

Hello, I am registered as a vulnerable  person of COVID19 due to me suffering from terrible asthma. I have been instructed by the NHS to isolate for 3 months.

I am unable to work as I'm self employed and my services have been completely suspended. I need someone to assist me in resuming the services and sorting a payment plan once all of this is over. It states sky are dealing with the most vunerable peiple, but any time I call I get re directed to a payment page but no option of speaking to an adviser. It's causing me a great deal of stress and anxiety. Please can some one help or assist me? 

stay safe, god bless. Mr Pryce.

[cheffey]

seem like we all worring about are bill and there isnt any help from sky, they sticking to there rules, no way of contacting them as every sky customer is trying same thing. 

So i surget when this is all over we all  leave that will hit them back virgin is not much different. so it be close.

 sky said then send me a letter after i mamage to get threw, but there is nouthing.

 also let starting posting on facebok twitter and local papers

 there is enought of us to make things happen.

[Piesarus]

@Anonymous  sorry but this is a customer forum not Sky. Only means of contact currently is by phone. However, if your account has been suspended then Sky don't usually speak to customers until their account has been normalised i.e. until you pay the amount outstanding. 

[Anonymous]

Hey thanks for the reply. I have tried calling but they want a payment before putting me through to a customer service advisor which I am not able to make right now. Is there any alternative method at all? A customer care email or anything? 

Regards, Mr Pryce.

[Rhonny]

@Anonymous

I'm afraid it's black and white. If you don't pay, they won't speak to you. In all of this, they remain a business - prioritising the vulnerable doesn't mean giving out free Sky to people in the red, it means ensuring those customers so they can continue to watch the packages they are paying for by helping fix issues.

Sky is not an essential, and so there is little help if you fall into arrears I'm very sorry to say. 

[Piesarus]

@Anonymous  Not that I am aware of sorry. 

[nigels]

Lots of good tv viewing on the BBC & ITV 

[Anonymous]

I'm sure there is, but I'm not able to view any channels at all. This is why I need to speak with someone from sky. 😞