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[Bobbie+davro]

I have a problem with sky Cinema and when I try to download a program that on tv it tell me I need to upgraded my tv but I have everything and I've even done all the troubleshoot problems that on the sky help page and still the same I called sky and they can not fix it so what do I do 

[caesarome]

@Bobbie+davro 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[TechmanagerMal]

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@Bobbie+davro wrote:

I have a problem with sky Cinema and when I try to download a program that on tv it tell me I need to upgraded my tv but I have everything and I've even done all the troubleshoot problems that on the sky help page and still the same I called sky and they can not fix it so what do I do 

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• While you are waiting you could try this - DIY Signal Refresh AKA "Callback"
  To refresh your viewing card
  Settings, System Info, Viewing card, setup
  Click the whole message which ends "Use this option to trigger a callback"
  This initiates a refresh of the viewing card - it may take a little while to work and sometimes a retry.