I switched over to Sky during the first week of September, I noticed I was still billed in full for September by my previous provider BT, but thought it might just be a cross-over (nearly £80). I have now received another full bill from BT for October. I sent a message to MySky and they followed up with a response quite soon afterwards to say someone would call but giving no idea when, what day etc. Customer Service's attempt to call today, some days later, was limited to one call which I could not answer in time and a hasty voicenote which was difficult to make out, giving me a number to phone Customer Services. The number directs me straight back to the website, where I started. How is this Customer Service? It is pathetic service, especially considering that putting this off potentially means losing another £80 in the next few days. Does anyone have a quicker way I can speak to customer services without having to create a new query? Thank you.
