SkyQ Download Failed Item Unavailable

[IHSIAN]

Managed to load down first episode of Landscapers only to find that it is corrupted! What's going on Sky?

[grog+arson]

@IHSIAN Fully delete it from your planner and try again, I'm getting similar issues, but if you persever it works eventually (try downloading at a quite time), not ideal I know, but better than nothing.

[grog+arson]

@philroe I'm with BT for my broadband, I've not bother to mess about with any of the dubious Sky workarounds and have managed to get downloads through, but it sometimes takes a little effort and time.

[LGUser]

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@grog+arson wrote:

@IHSIAN Fully delete it from your planner and try again, I'm getting similar issues, but if you persever it works eventually (try downloading at a quite time), not ideal I know, but better than nothing.

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This is the Sky Q forum. Sky Q does not have a planner.

[grog+arson]

I would suggest that's a little pedantic, I have a screen with all of my recordings and another with what's scheduled to record (a planner by any other name) 😉

[LGUser]

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@grog+arson wrote:

I would suggest that's a little pedantic, I have a screen with all of my recordings and another with what's scheduled to record (a planner by any other name) 😉

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The thing is, someone who has recently moved from Sky+/Sky+HD probably doesn't know all the ins/outs of Sky Q just yet and if you mention a planner, then you could cuase confusion as the person could be looking for the planner that they were used to used and not finding it. It's best to use the correct termonoligy as to not cause any confusion.

[BlueJ1975]

about to hit page 50 on this thread will it be fixed before we hit page 100?

[rob+steed]

I've had this problem for a while, but just ran the latest software update this evening (Sunday) and it's back to working properly for me now. 

There was an update on Friday too which didn't fix it, but hopefully this is sorted now. 

menu>>settings>>system info >>software version>>setup>>software download 

Let's  see if it still works tomorrow. 

[chewy35]

I have a similar experience of being able to download at say 3am but not any other time. I've however just discovered that the downloads I have successfully achieved are corrupted, the sound plays but the video is just a grey screen with the odd flash of pixelation.

A total failure of leadership by sky to acknowledge and communicate the problem to subscribers.  

[Damien1]

I'm not worried about this thread hitting 100 pages ...

... I am worried that Sky won't have this fixed before Xmas.

[Grimsby21]

I am also having the same problem, 15 minutes to get through to Sky and then told to run an update. While on hold got cut off, let up date go through (another 15 minutes), reset box and same problem. Another 20 minutes waiting to get through to sky only to be told it was my broadband speed. Explained other channels download OK, it only seems to be sky channels such as sky atlantic. He then told me to update software again as it may not have installed properly, I started this and then I got cut off again. This was lat week and I am still having the same problem. This is really frustrating. After working 14 to 18hr shifts in a busy hospital I just want to sometimes come home and binge on catch ups.... very very frustrating!

[chewy35]

I just tried th3 below which (for the moment) has allowed me to download content again....

Q > home > settings > setup > network >  advanced settings > set manually (ip settings)

ip address - should already be set to a unique IP on your home network 

Subnet mask - should already be set

Router - should be set  (My BT smart hub2 default is 192.168.1.254) 

DNS server - change this to 8.8.8.8

"Confirm"

try and download something 

good luck.

[jamiet1985nffc]

Never been on here . But have you tried going to network settings , set dns to 8.8.8.8 . Then try a new download 

[IHSIAN]

Just successfully downloaded first instalment of Landscapers after several tries - no settings changed so definitely a Sky server problem

[LGUser]

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@IHSIAN wrote:

Just successfully downloaded first instalment of Landscapers after several tries - no settings changed so definitely a Sky server problem

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We don't know where the problem is. Some say it's BT. Some say it's Sky servers. Some say it's Sky firmware. Do you really know who's fault the problem is? Maybe it's both Sky & BT. I have no idea who's  fault the problem is.

One thing I do know for sure, it's not all third party Internet services thathave a problem downloading. I just know that BT/EE, Vodaphone, and TalkTalk have problems.