SkyQ Download Failed Item Unavailable

[NathanG666]

Ok maybe now now! 

[Z72Niknak]

I am with bt broadband 37mbs. I am getting the download failed message. I am not willing to change my router DNS to 8888 for a quick fix for Sky to work on a more permanent update. I will be cancelling my account if it's not fixed by Christmas as I don't feel you get much for your money from them anymore. Now we have all the streaming services that actually work as they should!

[Tvfan2000]

Seem to have phases where downloading works , managed to download 2 episodes of Grimm working fine.

[BlueJ1975]

It's still very hit and miss. Seems to be fine in the early hours of the morning  and then nothing the rest of the day.

when it does work the downloads are very slow.

Unbelievable that Sky have still not put some sort of official statement out.

[Ed.B.]

Not yet @BlueJ1975 - imagine how many refunds they'd have to give if they admitted it. 

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Wacky7]

In addition to the ongoing download failed issue, my box is not disconnecting from the broadband overnight....are Sky trying to send an update and causing this I wonder. I either have to re-enter all my broadband details as it won't reconnect (which is a pain) or power cycle the box and then it magically re-connects. And before anyone asks, the broadband is up and nothing else is disconnecting. I logged into my hub and is has been connected and up for more than 2 weeks, and it would have been longer but I was asked to reboot my hub to see if that solved the issues !!!!!

Come on Sky...I am seriously thinking of cancelling and getting Apple +, Disney + instead...or maybe give Virgin a call......

[berniejn]

@Mr+Flibbles+86 Can you clarify - who is your post addressed to, who has escalated and who has been invited to chat.

My last update yesterday from a Sky engineer was that there was an acknowledgement of a problem but not diagnosis and therefore no date or other commitment to fix it.

When I asked to revert my kit back to HD I was told that management had insisted on another site visit to see if it could be fixed in the home before that could happen.

A completely pointless exercise but presumably the box has to be ticked - not for the customer's benefit but to prove Sky are 'following the process' - even though the process is totally inappropriate.

So - I'm now committed to having to continue with this farce throughout the Christmas period.

Give me a reason to stay with Sky?

[Jimbo1Cam]

Tried again last night and had about 3 hours of being able to download stuff with no issues. Then suddenly got the dreaded download failed message and haven't been able to do any since. I haven't messed about with any settings.

This is absolutely crazy. If they don't sort it out by Christmas I am going to cancel, however good the service is when it actually works. I'm not going to be taken for a fool here. Sky's attitude to us reminds me of Boris Johnson's attitude to the British people.

[Laing1]

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@berniejn wrote:

@Mr+Flibbles+86 Can you clarify - who is your post addressed to, who has escalated and who has been invited to chat.

My last update yesterday from a Sky engineer was that there was an acknowledgement of a problem but not diagnosis and therefore no date or other commitment to fix it.

When I asked to revert my kit back to HD I was told that management had insisted on another site visit to see if it could be fixed in the home before that could happen.

A completely pointless exercise but presumably the box has to be ticked - not for the customer's benefit but to prove Sky are 'following the process' - even though the process is totally inappropriate.

So - I'm now committed to having to continue with this farce throughout the Christmas period.

Give me a reason to stay with Sky?

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@berniejn when you say revert back to HD are you meaning going back to the SkyHD+ boxes if so they are also experiencing the problem with the downloads as per  the thread below

https://helpforum.sky.com/t5/Sky/BT-broadband-users-and-On-Demand-downloads-failing/m-p/3857019#M127...

[Uberluggage]

@Chloe-W22 

Dexter: New Blood
12 Monkeys

Any episodes

BT 

[Rayn]

I did the 1.1.1.1. change on Wednesday and it has been working ever since.  

[grayuk]

@Z72NiknakYou do not have to change router DNS, just your SKY Q, I changed mine to 1.1.1.1. and it is still working. I am hard wired by ethernet cable.

[deejay55]

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@Mr+Flibbles+86 wrote:

Thank you for escalating this. We have now sent an invite to chat

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@Mr+Flibbles+86 - ditto, Sky advised trying the 8.8.8.8 fix. Although it seems to work for some, unfortunately didn't work for me.

[LGUser]

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@deejay55 wrote:

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@Mr+Flibbles+86 wrote:

Thank you for escalating this. We have now sent an invite to chat

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@Mr+Flibbles+86 - ditto, Sky advised trying the 8.8.8.8 fix. Although it seems to work for some, unfortunately didn't work for me.

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Try 1.1.1.1 (Cloudflare) or OpenDNS (208.67.222.222 · 208.67.220.220)