Sky q won't play recordings

[IParris]

Error message keepsasking for card to be inserted it has, but wont read it. The box is also very hot

[oldfella]

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@IParris wrote:

Error message keepsasking for card to be inserted it has, but wont read it. The box is also very hot

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Hi @IParris 

Best to contact Sky for an Engineer if the box is overheating

[Doc5907]

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@IParris wrote:

Error message keepsasking for card to be inserted it has, but wont read it. The box is also very hot

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Just to add to @oldfella post, if your box is overheating make sure its well ventilated with space around the sides and nothing on top.

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[oldfella]

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@Greenfingers001 wrote:

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

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Hi @Greenfingers001 

No escalation showing

[Mr+Flibbles+86]

UPDATE - We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks