Sky q mini

[Laurenlouxx]

 

I updated the main sky q box. I just updated the sky q mini and stuck on the error message "please go to sky.com/softwareupdate" and follow these instructions. It's not allowing me to do anything else I have turned it off and on and still nothing 

[Rhonny]

@Laurenlouxx

Off and on at the wall? 

[Laurenlouxx]

Obviously plugged in at the wall 🙄 sky advised me earlier to turn it off and on 

[Rhonny]

@Laurenlouxx

Obviously it's plugged in at the wall. That's not what I asked.... But feel free to roll your eyes at someone trying to clarify things to help you out. 

[Quoman7]

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@Laurenlouxx wrote:

Obviously plugged in at the wall 🙄 sky advised me earlier to turn it off and on 

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Hi @Laurenlouxx  Try resetting the Mini box:-

Switch the Sky Q Mini box off at the mains. Hold down the Reset button on the back of the Sky Q Mini box and switch it back on at the mains. Keep holding it until the light on the front flashes red and green. This will take about 30 seconds