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Message posted on ‎08 Mar 2020 05:24 PM

Sky movie 200% downloaded and still downloading

I have paid to rent a movie and it is showing as 200% downloaded and still downloading although % not changing.

 

There is no obvious way to start the download again?

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This message was authored by: caesarome Answer

Message posted on ‎08 Mar 2020 05:32 PM

Re: Sky movie 200% downloaded and still downloading

Posted by a Superuser, not a Sky employee. Find out more

Try pausing the download in the downloads section of the planner, leave it paused for a few minutes and then unpause it. If this hasn't worked try deleting it and deleting it again from the deleted folder if it ends up in it and then try downloading it again.

 

You are only charged when you start to watch a rented title and not when you download it.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome Answer

Message posted on ‎08 Mar 2020 05:32 PM

Re: Sky movie 200% downloaded and still downloading

Posted by a Superuser, not a Sky employee. Find out more

Try pausing the download in the downloads section of the planner, leave it paused for a few minutes and then unpause it. If this hasn't worked try deleting it and deleting it again from the deleted folder if it ends up in it and then try downloading it again.

 

You are only charged when you start to watch a rented title and not when you download it.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: Graham1011

Message posted on ‎08 Mar 2020 06:47 PM

Re: Sky movie 200% downloaded and still downloading

Thank you - that worked perfectly!

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