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Discussion topic: Sky movie 200% downloaded and still downloading

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Graham1011
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Sky movie 200% downloaded and still downloading

‎08 Mar 2020 05:24 PM

I have paid to rent a movie and it is showing as 200% downloaded and still downloading although % not changing.

 

There is no obvious way to start the download again?

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caesarome
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Re: Sky movie 200% downloaded and still downloading

‎08 Mar 2020 05:32 PM

Posted by a Superuser, not a Sky employee. Find out more

Try pausing the download in the downloads section of the planner, leave it paused for a few minutes and then unpause it. If this hasn't worked try deleting it and deleting it again from the deleted folder if it ends up in it and then try downloading it again.

 

You are only charged when you start to watch a rented title and not when you download it.

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky movie 200% downloaded and still downloading

‎08 Mar 2020 05:32 PM

Posted by a Superuser, not a Sky employee. Find out more

Try pausing the download in the downloads section of the planner, leave it paused for a few minutes and then unpause it. If this hasn't worked try deleting it and deleting it again from the deleted folder if it ends up in it and then try downloading it again.

 

You are only charged when you start to watch a rented title and not when you download it.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Graham1011
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Re: Sky movie 200% downloaded and still downloading

‎08 Mar 2020 06:47 PM

Thank you - that worked perfectly!

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