Sky keeps logging out

[Kittons]

Each time my internet connection drops (which is regularly) I have to log back into my sky q box, which is inconvenient. Please can you tell me how I can resolve this? 

thank you, 

katie 

[TechmanagerMal]

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@Kittons wrote:

Each time my internet connection drops (which is regularly) I have to log back into my sky q box, which is inconvenient. Please can you tell me how I can resolve this? 

thank you, 

katie 

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• I would run the test here and see if there is a problem and if so then call Sky to resolve it - Broadband check | Sky.com

[Invisiblename]

@Kittons  How long are you waiting for Sky to reconnect itself? It can take several minutes after your internet connection is re-established by your router.

[Chodley]

Why does your internet connection drop regularly? That's not normal. Is it really dropping the internet side or is the router wifi misbehaving?

[Tom-W19]

Hi Kittons

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you Kittons. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂