Sky go

[Georgie221]

I got new router for sky super fast and sky go will not work at all, when  I sign in it's says there's an error . I've uninstalled it and downloaded another one still not working this is on my iPad and my iPhone 

[caesarome · Accepted solution]

What does the error message actually say ?

[christi-sj]

Hi @Georgie221 

Please do go through the given link it will help you to fix the error. 

https://www.sky.com/help/diagnostics/new-sky-go-app/new-sky-go-app-start

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To use Sky Go, you need to subscribe to a Sky TV package. Sky Go isn’t supported on Beta versions of iOS. If you're having problems, you'll need to roll back your device firmware.

Request to check out the given links too below,

https://www.sky.com/help/diagnostics/new-sky-go-app/how-to-fix-new-sky-go-app

https://www.sky.com/help/diagnostics/new-sky-go-app/watching-new-sky-go

Thank you

[Georgie221]

The error message has gone it's now saying when I sign in there's technical issues and I can't watch any channels and to please try again later I've tried everything and it's still not working 

[caesarome]

@Georgie221 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[dmy24]

Thank you for escalating. A chat request has now been sent 🙂

[Georgie221]

Thanks I'm waiting for the blue bubble 

[caesarome]

Does it not show up as shown on the image here:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Georgie221]

No I can't see anything like that 

[caesarome]

I have alerted Sky again to your post.

[Georgie221]

Thanks so much everyone who helped me I was using the wrong email address lol it it's all sorted now 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️