Sky go extra gone

[madmick42]

I have sky go and sky go listed as an active contract .

[madmick42]

That should read I have sky go extra running contract but not allowed to use it on a games console

[caesarome]

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@madmick42 wrote:

but not allowed to use it on a games console

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That doesn't make sense as Sky Go Extra is required to use Sky Go on a console so what did they actually say was the reason you can not use it on your console ?

[madmick42]

 

[madmick42]

He said I'm a gold member with all my rewards intact but by basically can't use my extra on a console unless i pay for the whole home package. They won't look et me post his screenshot

[caesarome]

I understand now - yes it does look like you need a Whole Home sub as well as it does say this here under "Sky Go":

https://www.sky.com/help/articles/sky-glass-faqs

And if you’ve got the Sky Glass Whole Home pack, you can stream on four devices at the same time and use Sky Go on your games console.

[madmick42]

That's correct but if you buy that package it's included.my sky go extra was a reward for being a loyal customer which I still am .and my contact confirms I still have it free

[caesarome]

Forget about Sky Go Extra, so do you have the "Sky Glass Whole Home pack" on your account ?

[madmick42]

No I don't that's the point I'm making

[caesarome]

Then as it says on the bit I quoted you do need that as Sky Go Exrtra doesn't apply by the looks of it when you have Sky Glass.

[Greenockian]

I asked before I removed multiroom if it would affect my sky go and was assured it wouldn't. Sky are deliberately misleading people with this removal of sky go. So I removed multiroom as don't use it. But occasionally when wife has friends over I will be on ps and play few games then watch few things on sky app on the ps4. Now I can't do this without activating multiroom for £11 when sky go extra outwith sky vip used to he £5 its an absolute con with sky. 

[Kev1388]

Same issue has happened to me. When cancelling multi room we were told we'd keep sky go extra but the PlayStation says I need sky go extra to watch on it. Hoping it's just slipped off my account accidentally but this threat doesn't fill me with confidence. 

hoping to chat to sky today

[caesarome]

Do you get Sky Go Extra via Sky VIP @Kev1388 as cancelling multiscreen would also remove Sky Go Extra unless you can also add it via a Sky VIP reward.

[Greenockian]

It isn't there as an option in sky vip. This is part of the con. Reluctantly paid the extra 5 quid to have it added.

[caesarome]

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@Greenockian wrote:

Reluctantly paid the extra 5 quid to have it added.

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In that case @Greenockian I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.