Sky go extra gone

[NWHATS]

Since buying a sky glass tv, I can no longer watch sky go on a PlayStation. I'm a diamond vip member and thought this was a benefit. 
Any ideas? 

[caesarome]

@NWHATS 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[dmy24 · Accepted solution]

A chat request has now been sent, thank you for escalating. 

[NWHATS]

@dmy24 

hi there, we still have no sky go extra on PlayStation and we're assured this would be fixed in a couple of days - that was 2 weeks ago...

we are also still experiencing sound quality issues on bbc east HD which we were told would be fixed at the same time. 

please could you advise?

[caesarome]

I have alerted Sky again for you @NWHATS 

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[madmick42]

I have exactly the same problem.sky chap says that extra is still on my account.did they manage to resolve the issue for you ?

[caesarome]

@madmick42 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Tom-W19]

Thanks for escalating. We've sent an invite to madmick42.

[madmick42]

Apparently I can keep sky go extra but not allowed to use it  on PS4 untill I buy a full home package .but they have not removed the reward . marvelous

[caesarome]

You have to have a TV package on your account so don't you subscribe to Sky TV ?

[madmick42]

I have sky glass with a TV package but they stopped my sky go extra working on games console without telling me.sky go extra is a reward I was given on VIP for being a long serving customer .people are not being told their rewards will stop working after upgrading to sky glass .this is our of order

[caesarome]

Was it the team on the escalation chat bubble that told you this ?

[madmick42]

Yes.told to pay more for a service I don't need to reinstate my reward

[caesarome]

Seems harsh, I suppose it doesn't appear for you now via Sky VIP on the app ?