Sky.com Error

[Shann123]

Hello,

I have written another post about this, but I am writing another one, because I have gotten another error. When I try to Upgrade my Package to add Sky Sports F1, this Error always pops up: 

Sorry but we are having technical difficulties

Unfortunately, we have not been able to proceed with your order. Please try again later.

The link is: https://www.sky.com/shop/choose/error?code=internal  

I have tried calling sky, kept on hold for about 15mins, and when I did get through to someone, they said they were going to reboot their computer, and call me back in 10mins, 30mins later, no call back! I tried going through the app, but again, another error. The Error Message is the same Error Message that is in BOLD. Finally, I tried to upgrade through my Sky Q Main Box, but no luck. I tried my Sky Q Mini Box, again, no luck. 

Sky, please fix your website. 

[Rhonny]

@Shann123

Sounds like they were coming to the end of their shift and used the reboot excuse as a way out of the call. With the best will in the world, with the volume of calls they get, the customer service team are unlikely to call anyone back. 

Call back and add F1 over the phone.