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Discussion topic: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

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Colm+O+Leary
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Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎19 Jan 2022 07:53 PM

Sky or their representatives cancelled a weekend visit a visit a month ago but now i see i've been charged 15 euros for it.  Surely it's not right to charge the customer for something when it hasn't taken place??

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Daniel0210
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎19 Jan 2022 07:55 PM

Posted by a Superuser, not a Sky employee. Find out more

@Colm+O+Leary What do future bills say. Is it refunded next month or month after?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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caesarome
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎19 Jan 2022 08:00 PM

Posted by a Superuser, not a Sky employee. Find out more

You shouldn't be charged if it was cancelled so if you haven't got another weekend appointment due then it might be that instead of refunding you that have added a 15 euro credit to your account so have you checked to see if this is what has happened.

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Colm+O+Leary
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎19 Jan 2022 10:19 PM

No, It hasn't been reschedueled because It turned out I didn't need it in the end, but THEY canceled it. And it has been debited, ie added onto my monthly bill as a payment I have to make, not a credit!

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caesarome
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎19 Jan 2022 10:26 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you checked future bills to see if they have then added it back as a credit ?

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Colm+O+Leary
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎19 Jan 2022 11:22 PM

There is a bill of eu 50.75 owning on the 18th.  It consists of the normal payment of 35 + an extra charge of eu 15.75 for additional products or services.

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TechmanagerMal
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎20 Jan 2022 01:36 AM

@Colm+O+Leary wrote:

There is a bill of eu 50.75 owning on the 18th.  It consists of the normal payment of 35 + an extra charge of eu 15.75 for additional products or services.

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Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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caesarome
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎20 Jan 2022 09:35 AM

Posted by a Superuser, not a Sky employee. Find out more
@Colm+O+Leary wrote:

+ an extra charge of eu 15.75 for additional products or services.

Are you sure this isn't a credit ?

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Colm+O+Leary
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎20 Jan 2022 11:19 AM

I'm absolutly positive it isn't a credit , I just spoke to someone at sky and they confirmed that Sky made a mistake, the visit was cancelled by the engineer, not by me and they made a mistake in billing me for it and hopefully it will be removed from my bill before I pay it on saturday.

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Lisa-P1987
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎20 Jan 2022 11:29 AM

Posted by a Sky employee

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you. 

Thanks

Lisa - Sky Tech Team Expert
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HJSKY2021
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Re: Sky cancelled a visit a visit a month ago but now i see i've been charged 15 euros for it???

‎24 Jan 2022 10:07 AM

Posted by a Sky employee

If you are still in need of assistance, can I ask you to fill in the secure link in the previous message

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